Our Policies

Our shipping take 5-7 days, that does not include Saturday, Sunday, or holidays. Day one start a day after your order is received. Tracking numbers will be sent via email after your order has been processed. Products will be shipped using USPS, UPS and DHL.

Question or concerned about order must be sent to magiezz@yahoo.com

Incorrect shipping address:

If a package is returned to Bioteca for incorrect address provided by the customer or the customer was not home. The customer will be responsible for the return shipping cost and the delivery cost.

We do not accept return once you have received your order. We will only replace an item if we mistakenly sent out the wrong item to you.

Lost or stolen package

Bioteca is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Bioteca will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.